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Innehåll tillhandahållet av BombBomb. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av BombBomb eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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249. Generating Leads (and $25M) from Customer Success w/ Trina Dunham

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Manage episode 361592791 series 3253424
Innehåll tillhandahållet av BombBomb. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av BombBomb eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Generating two million dollars in net new revenue - in the first year of a new lead gen program. In year two? 10 million.In year three? 25 million!
Is it a new sales and marketing initiative? Nope. This came from the customer success organization. Today’s guest … will share that story - as well as other insights for CS teams and revenue leaders.
In this episode, Ethan sits down with Trina Dunham, Senior Leader of Customer Success - North America for Red Hat. They discuss:

  • How emotions play a key role in buying decisions
  • How the program she implemented gained momentum to identify post-sale opportunities
  • When did this new initiative begin to gain momentum
  • What are “hot leads” and why they may be more valuable than referrals
  • Why the culture around new initiatives can make or break them and how champions and key practitioners can keep them moving forward

More information about Trina and today’s topics:


Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
  continue reading

272 episoder

Artwork
iconDela
 
Manage episode 361592791 series 3253424
Innehåll tillhandahållet av BombBomb. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av BombBomb eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Generating two million dollars in net new revenue - in the first year of a new lead gen program. In year two? 10 million.In year three? 25 million!
Is it a new sales and marketing initiative? Nope. This came from the customer success organization. Today’s guest … will share that story - as well as other insights for CS teams and revenue leaders.
In this episode, Ethan sits down with Trina Dunham, Senior Leader of Customer Success - North America for Red Hat. They discuss:

  • How emotions play a key role in buying decisions
  • How the program she implemented gained momentum to identify post-sale opportunities
  • When did this new initiative begin to gain momentum
  • What are “hot leads” and why they may be more valuable than referrals
  • Why the culture around new initiatives can make or break them and how champions and key practitioners can keep them moving forward

More information about Trina and today’s topics:


Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
  continue reading

272 episoder

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