Interconnected CX: The Home Depot's Matt Carey On Connecting Digital, Mobile, & In-Store Experiences Technovation With Peter High (CIO, CTO, CDO, CXO Interviews) podcast

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Innehåll tillhandahållet av Metis Strategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Metis Strategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) « »
Interconnected CX: The Home Depot's Matt Carey on Connecting Digital, Mobile, & In-Store Experiences

1y ago 31:36

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MP3•Episod hem

Innehåll tillhandahållet av Metis Strategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Metis Strategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

745: Matt discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the business to deliver best-in-class customer experience. Finally, Matt reflects on his successful career, the pathway to securing a board position at Chipotle, and the trends in technology and CX that he has kept up-to-date on.

Also available on YouTube:

https://youtu.be/rJN4Gds5qz0

… continue reading

350 episoder

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #discussions about s

Artwork

Interconnected CX: The Home Depot's Matt Carey on Connecting Digital, Mobile, & In-Store Experiences

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

36 subscribers

published 1y ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av Metis Strategy. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Metis Strategy eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

745: Matt discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the business to deliver best-in-class customer experience. Finally, Matt reflects on his successful career, the pathway to securing a board position at Chipotle, and the trends in technology and CX that he has kept up-to-date on.

Also available on YouTube:

https://youtu.be/rJN4Gds5qz0

… continue reading

350 episoder

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #discussions about s

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