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Episode 20: HI Service Portal
Manage episode 206739926 series 2318117
With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.
This episode covers:
- Unauthenticated help page
- Tour feature for the new site
- Improved homepage
- Improved incident form
- Service portal mobile experience
- Stay up-to-date with Portal news in the ServiceNow Community
For more information on the HI Service Portal, see:
- HI Service Portal user experience revamped for Helsinki
- Access HI on-the-go with our new mobile app
- ServiceNow KB: Service Portal on HI (KB0547203)
- ServiceNow KB: Using the HI Service Portal (KB0547103)
- HI Service Portal Overview - YouTube
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
See omnystudio.com/listener for privacy information.
71 episoder
Manage episode 206739926 series 2318117
With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.
This episode covers:
- Unauthenticated help page
- Tour feature for the new site
- Improved homepage
- Improved incident form
- Service portal mobile experience
- Stay up-to-date with Portal news in the ServiceNow Community
For more information on the HI Service Portal, see:
- HI Service Portal user experience revamped for Helsinki
- Access HI on-the-go with our new mobile app
- ServiceNow KB: Service Portal on HI (KB0547203)
- ServiceNow KB: Using the HI Service Portal (KB0547103)
- HI Service Portal Overview - YouTube
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
See omnystudio.com/listener for privacy information.
71 episoder
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