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How to deal with your customer saying no
Manage episode 448696434 series 3440738
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What's the first thing you do when a potential customer tells you that they don't want to work with you? Run and hide? Here's how it went…
You've had a great conversation. You've explained to them what you do and how experienced you are. They nodded and smiled and listened to everything you said. They even asked some questions. They then asked you to send them a proposal and a price.
You do that. And then tumbleweed.
A couple of days later you follow up with an email, and a couple of days after that they get back to you saying no. How does that feel? And what do you do?
For most people it feels like a punch in the gut – a painful rejection, particularly when the initial conversation felt so promising. And for most, after hearing such news, they put their tails between their legs and retreat.
But when is no really a no? And if it's really a no, what were the reasons for the no? Who knows?
On today's episode, Ben and Carlos share the things you need to do when you hear a no, so you can either turn it into a yes or find out the real reasons behind it. They also talk about the feelings that being told no can create and how we deal with them.
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