Ask Annie: What if someone asks for a refund?

Rebel Therapist

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2y ago 24:50

MP3•Episod hem

So let’s say you’ve created a wonderful signature program, and people sign up. Fabulous!

Then someone asks for a refund.

😕

What should you do?

That’s the question I answer in this week’s episode.

I walk you through how to get through the initial moment, then to make a decision, create a solid refund policy moving forward, and finally to make moves that will help you have less refund requests and more happy participants.

Here's some of what I talk about:

Working through your initial feelings, especially if you take the request personally
Making a decision about whether or not to give a refund
Some different approaches to designing your refund policy from now on
Why you might or might NOT want to have a super-liberal refund policy
A bunch of ways to get less refund requests and more happy participants

Show notes at http://rebeltherapist.me/podcast/176

230 episoder

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