Uncovered: The frontline

Ngā Pātaka Kōrero - Auckland Libraries

Current Central Library librarian Louise Linnell joins former staff members Jo Owen and Kay Lane (pictured left to right) to journey through their respective histories with Auckland City's public library. Louise's summer internship at the Central library proved to be the start of a long and varied career at Lorne Street. Jo Owen began in a back office Business Unit designed particularly to service the research library needs of Auckland business. She then transitioned to a front line role and has many entertaining recollections from her six years on the fast moving reference desk, including some tips and tricks for when it comes to handling those tricky customers! Kay Lane served for 41 years in the pumping heart of the library: the circulation department. She tells how her firm but fair approach to customer service sometimes led to sleepless nights, which just goes to show how much the librarian's heart is with their primary stock-in-trade - the people. Image credit: Auckland Libraries Heritage Collections 727-3 Produced by Mark Gosper 2019 - 2020