Show notes are at https://stevelitchfield.com/sshow/chat.html
Manage episode 292427883 series 2711911
Av Marketplace Risk upptäckt av Player FM och Player FMs grupp - upphovsrättigheterna ägs av publiceraren, inte Player FM. Ljudet streamas direkt från deras servrar. Tryck på Prenumerera knappen för att hålla koll på uppdateringar i Player FM, eller klistra in flödets webbadress i andra podcast appar.
Elle Tucker is joined by Polly Applegate, ex Head of Community at Depop and now an adviser for early stage tech startups. Polly tells Elle about her journey, via Apple, into the world of marketplace communities and the importance of trust when a marketplace - and its community - scales. She talks about the challenges faced by rapidly growing marketplaces, why trust and safety is often overlooked, and the pitfalls of not having a ‘belt and braces’ approach in place. In this lively conversation, Polly also shares her thoughts on how trust and safety can create a positive customer experience: the foundation for growth.