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Service Recovery: How to Apologize and Build Strong Customer Relationships
Manage episode 363036847 series 2376179
In this episode, Dr. Michelli outlines the service recovery process he writes about in detail in his book titled The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
This four-step process can be the difference between average and outstanding service recovery.
536 episoder
Service Recovery: How to Apologize and Build Strong Customer Relationships
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 363036847 series 2376179
In this episode, Dr. Michelli outlines the service recovery process he writes about in detail in his book titled The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
This four-step process can be the difference between average and outstanding service recovery.
536 episoder
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