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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Orchestrating Customer Experience in Business with Sergio Rossini
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The CX Goalkeeper had the great opportunity to interview Sergio Rossini
LinkedIn Headline: Sales, Marketing & CX Director presso Sagres ®
Highlights:
00:00 Game Start
00:36 Sergio's Introduction
02:59 Sergio's Value
04:18 The playing field of CX professionals
09:08 Executive Support - HowTo!
14:41 Getting Things Done on a strategic level
23:06 Listening To Customers and Their Emotions
31:22 The Future of CX
33:53 Book Suggestion
34:27 Contact Details
34:41 Golden Nugget
and much more on https://www.cxgoalkeeper.com/SergioRossini
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130 episoder
