The Story of Big Brand Tire & Service

Beyond the Wrench

Matt Eckman, COO, and Sara Presutto, HR Director of Big Brand Tire & Service, discuss how the company has grown to 230 locations while prioritizing customer service and employee care. Big Brand promotes from within, as seen in Matt’s journey from tire tech to COO. Learn about their referral program, how the company’s vision drives growth, and how management stays connected across locations through their “How’s it Going” assessment.
View the view version of the podcast on YouTube
About Our Guests:
Matt Eckman
COO, Big Brand Tire & Service
[e-mail]
Sara Presutto
HR Director, Big Brand Tire & Service
[e-mail]
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[e-mail] | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
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Kapitel

1. The Story of Big Brand Tire & Service (00:00:00)

2. Matt’s Automotive Journey (00:01:00)

3. About Sara’s Background (00:08:21)

4. Attracting Staff (00:15:30)

5. Vision & Growth (00:24:11)

6. Power of Referrals (00:36:01)

7. “How’s it Going” Assessment (00:56:54)