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Innehåll tillhandahållet av Oliver Banks. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Oliver Banks eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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You Can’t Make This Up
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At the dawn of the social media era, Belle Gibson became a pioneering wellness influencer - telling the world how she beat cancer with an alternative diet. Her bestselling cookbook and online app provided her success, respect, and a connection to the cancer-battling influencer she admired the most. But a curious journalist with a sick wife began asking questions that even those closest to Belle began to wonder. Was the online star faking her cancer and fooling the world? Kaitlyn Dever stars in the Netflix hit series Apple Cider Vinegar . Inspired by true events, the dramatized story follows Belle’s journey from self-styled wellness thought leader to disgraced con artist. It also explores themes of hope and acceptance - and how far we’ll go to maintain it. In this episode of You Can't Make This Up, host Rebecca Lavoie interviews executive producer Samantha Strauss. SPOILER ALERT! If you haven't watched Apple Cider Vinegar yet, make sure to add it to your watch-list before listening on. Listen to more from Netflix Podcasts .…
Retail Transformation Show with Oliver Banks
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Innehåll tillhandahållet av Oliver Banks. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Oliver Banks eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
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300 episoder
Markera alla som (o)spelade ...
Manage series 2978503
Innehåll tillhandahållet av Oliver Banks. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Oliver Banks eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
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300 episoder
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Retail Transformation Show with Oliver Banks
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1 331: Is Your Retail Operating Model Draining Profits 31:17
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Retailers often focus on sales and customer experience, but lurking beneath the surface, a flawed operating model can quietly drain profits. The worst part? Many of these inefficiencies go unnoticed because “this is how we’ve always done it.” In this episode of The Retail Transformation Show , join Oliver Banks and uncover the biggest hidden costs buried in retail operating models—from wasted labour and supply chain inefficiencies to outdated approval processes and underutilised technology. Plus, we’ll share real-world examples and actionable strategies to fix them before they sink your business. Listen to this episode to discover: Spot the warning signs of an inefficient operating model that’s draining profits. Learn from real-world retail failures, including an e-commerce brand overwhelmed by peak demand. Discover the five biggest hidden costs lurking in your retail operation. Get actionable strategies to streamline processes, reduce waste, and improve decision-making. Show notes are at www.obandco.uk/331.…
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Retail Transformation Show with Oliver Banks
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1 330: Overcoming Uncontrollable Variation 21:30
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Retail is full of natural variations—some predictable, some unexpected. Yet too often, businesses rely on averages, smoothing out the detail and missing critical insights. Successful retailers don’t just react to change; they anticipate it, refine their operating models and processes, and create systems that allow for fast, flexible decision-making. In this episode, we explore how to spot and manage variations in demand, operations, and customer behaviour—and why those who understand these patterns gain a competitive edge. If you want to take more control over your retail performance and make smarter, faster decisions, this episode is for you. Listen to this podcast episode to hear: Why averaging data is a dangerous approach to variation and how it hides the critical insights. Why systems thinking can help understand retail variation. How delaying decision points can help retailers optimise resources and respond faster. Approaches for making operating models and making processes more flexible to variation and noise. The show notes are at www.obandco.uk/330 .…
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Retail Transformation Show with Oliver Banks
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1 329: Overcoming Inaction In Transformation 25:29
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Transformation doesn’t happen by chance—it happens through action. Yet, in the fast-paced and complex world of retail and retail transformation, inaction can become the silent killer of progress. Whether it’s uncertainty, overwhelm, fear of failure, or even hidden inaction, these challenges can quietly derail even the most ambitious initiatives. In this episode, join Oliver Banks and dive into the root causes of inaction and uncover actionable strategies to reignite momentum, overcome obstacles, and inspire teams to keep moving forward. Every transformation is made up of progressive steps - what will your next action be? Listen to this episode of the Retail Transformation Show to: Explore the most common causes of inaction that stall transformation efforts. Learn practical methods to clarify work, set expectations, and align teams for progress. Discover how visibility and prioritisation can prevent tasks from getting lost or overlooked. And find out why you might be suffering from "false" inaction. The show notes are at www.obandco.uk/329.…
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Retail Transformation Show with Oliver Banks
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1 328: The Rapid AI Revolution In Retail 38:40
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Artificial Intelligence is no longer a futuristic concept—it's here, and it's reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we're learning about AI, from an AI. From unravelling the complexities of terms like Machine Learning and Agentic AI to exploring how AI is transforming the retail industry today and into the future, we’ll cover it all. We’ll also discuss the intersection of big data, quantum computing, and the key human considerations of deploying AI in retail. Whether you're an AI enthusiast or a retail leader looking to stay ahead of the curve, this episode will provide insights into what’s next for the retail industry in the age of intelligent technology. Listen now to this episode to discover: A clear understanding of essential AI terms and how they apply to the retail sector. Practical insights into how AI is being used in retail today for inventory management, customer personalization, and predictive analytics. Discover what’s on the horizon and how AI will continue to revolutionise retail and the wider world. What an AI thinks about the human considerations and workforce impacts of AI in retail. The show notes are at www.obandco.uk/328 .…
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Retail Transformation Show with Oliver Banks
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1 327: The Essential Retail Trends And Themes Shaping 2025 33:50
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As we step into 2025, the retail landscape continues to evolve at a breathtaking pace. But what are the essential themes shaping the future of the industry? In this episode, Oliver Banks delves into the defining topics that retailers must navigate, from the evolution of AI to the growing influence of retail media networks. Discover how financial pressures, social commerce, cross-border trade, and Retail as a Service are setting the tone for the year ahead. Whether you’re looking to anticipate challenges or uncover new opportunities, this episode offers the insights you need to thrive in the fast-changing world of retail. Listen now to discover: Why financial management is even more in focus this year. How AI will evolve in the retail sector, and the opportunities and risks it presents for businesses. How cross-border commerce is reshaping convenience and consumer expectations. Why social commerce's special blend will drive the next wave of shopping. And more! The show notes are at www.obandco.uk/327.…
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Retail Transformation Show with Oliver Banks
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The retail industry continues to change and transform, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. As Amazon felt the heat of competition, we saw John Lewis reverse a major change. Meanwhile, many retailers struggled whilst AI looked to turn everything on its head. Discover the most transformative and strategic moves, as well as exploring crucial retail trends that have played out over 2024 and what they mean for 2025. Listen now to discover: Why Amazon are under pressure and how they're responding. Which technology is dividing the retail industry - and why it's confusing to decide what's right. How John Lewis are revising their strategy whilst also making big bets. Plus more important innovations and evolutions from across the industry. Show notes are at www.obandco.uk/326.…
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Retail Transformation Show with Oliver Banks
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1 325: Rethinking Pre-Purchase Personalisation 35:21
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Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks is joined by Ines Clark, former Head of Global Strategy at Farfetch. Together, they break down the omnichannel customer journey and consider how to add the human touch into the pre-purchase stages in a personalised way, to genuinely help customers to shop. Tune in to explore the exciting opportunities for retailers to redefine pre-purchase customer experience. Listen to this episode to discover: Learn why omnichannel is about more than just buying and receiving - and consider what's possible for embracing omnichannel at other stages. How to rethink personalisation into two distinct components. Which sector should retailers look to for inspiration in omnichannel and personalisation? The show notes are at www.obandco.uk/325.…
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Retail Transformation Show with Oliver Banks
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1 324: Uncovering The Blind Spots Of Innovation 38:48
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In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl Boutet, author of the new book BlindSpot, to uncover why these unseen risks occur, their impact on businesses, and how to avoid being caught off-guard. Together, they explore strategies for staying alert while balancing the critical elements of retail success, from customer focus and competitor awareness to operational efficiencies and financial health. Whether you're navigating technological innovation or operational changes, this conversation will help you sharpen your vision and stay ahead of the curve. Listen to this episode to discover: How to avoid being caught off-guard by the rapidly evolving world of technology. What the most important skills to be developing right now are. How to learn and adapt, as both an individual and as a company. The show notes are at www.obandco.uk/324.…
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Retail Transformation Show with Oliver Banks
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Change is an inevitable part of business, but too much change can create fatigue—leading to confusion, resistance, and burnout at every level of an organisation. In this episode, Oliver Banks dives into the concept of change fatigue, exploring how it impacts teams, leaders, and even end consumers. we explore the root causes of change fatigue, its effects on every level of an organisation, and how you can make change more manageable and meaningful. Whether you're leading change, experiencing it, or supporting those who do, this episode will equip you with insights to ease the strain and embrace transformation effectively. Listen to this podcast episode to: Understand why too much change—too quickly or over an extended period—leads to fatigue and rejection. Uncover the hidden costs of change fatigue on productivity, decision-making, and customer satisfaction. Learn how to identify and address the mental strain caused by change to ease adoption and build competence. Discover ways to prioritize, plan, and orchestrate change to prevent burnout and confusion. Show notes are at: www.obandco.uk/323…
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Retail Transformation Show with Oliver Banks
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1 322: Spotting The Warning Signs Of Distress 39:04
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Retail is a tough business, and even the biggest brands can face distressing times. In this episode, Oliver Banks is joined by retail expert Rhea Fox to uncover the essential lessons from struggling and failing retailers. Together, they explore the common challenges that distressed businesses face, the warning signs that often go unnoticed, and the root causes of financial difficulties. Whether you're looking to spot risks early, turn around a struggling operation, or avoid these pitfalls altogether, this episode offers invaluable insights into navigating the complexities of retail in uncertain times. Listen into this episode now to hear: Understand the shared challenges and root causes that lead retailers into distress. Spot the telltale traits of businesses that may not realize they're in trouble. Consider whether what the future holds for smaller vs larger businesses. The show notes are at www.obandco.uk/322.…
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Retail Transformation Show with Oliver Banks
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1 321: The Hidden Neuro-Influences In Retail 30:29
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Many aspects of retail success are underpinned by the complexities of human psychology. Every decision your customers make—whether it’s choosing a product, responding to a promotion, or choosing to shop in a store or recommending to friends —is influenced by subtle yet powerful neuro-influences. These cognitive strategies shape perceptions, drive actions, and can unlock significant opportunities for your business. Are you using these to drive your business forward? And should you or does this cross ethical boundaries? Listen now to understand the powerful opportunities and dangers tucked into the psychology of shopping. Listen to this episode of the Retail Transformation Show and discover: What are neuro-influences and where are they used. How effective use of psychology can boost business performance. The unintentional dangers of misusing neuro-influences. The show notes are at www.obandco.uk/321.…
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Retail Transformation Show with Oliver Banks
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1 320: Golden Nuggets From The Sixth Year Of The Podcast (part 2) 41:36
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Catch up on the best bits from the last 12 months of the podcast. Join Oliver Banks and celebrate 6 years of the Retail Transformation Show with clips and key takeaways diving into AI, 'As A Service' offerings, sustainability, connectivity and great retailing examples from around the world. Listen into some of the best bits. Listen into this episode to hear: How to unlock next-level digital experiences in stores. Why the customer experience is forged faster than you expect. Examples of excellent retailing from across the world. The show notes, including references to all of the topics discussed are at www.obandco.uk/320 .…
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Retail Transformation Show with Oliver Banks
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1 319: Golden Nuggets From The Sixth Year Of The Podcast (part 1) 36:57
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The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and some of the iconic golden nuggets shared in solo shows and with special guests. Listen in to the first part of this best bits episode. Listen to this episode for: Highlights from different episodes, featuring expert guests and from Oliver Banks’s solo shows. Takeaways on topics like new business models, becoming human-centric, avoiding short-term thinking, collaboration and much more. The show notes and full list of episodes are at www.obandco.uk/319.…
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Retail Transformation Show with Oliver Banks
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1 318: Expanding Your Retail Store Empire 25:49
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Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sustainable, and customer-centric store empire. Whether you're a seasoned physical store retailer or just embarking on the foundations of your retail estate, this episode is packed with insights to help you navigate the future of retail. Listen in to discover: How leading retailers are using stores to develop their omnichannel offering. How adaptable store formats are being used to meet customer needs and test and learn. Why data should be used to minimise the risk of opening new stores. The other crucial factors to consider when expanding your store estate. The show notes are at www.obandco.uk/318.…
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Retail Transformation Show with Oliver Banks
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1 317: Is Retail As A Service Leveling the Playing Field? 34:28
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The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect the pros, cons, and potential pitfalls of this new business model. Whether you're considering RaaS for your business or are curious about the changing dynamics of retail, this episode offers fresh insights and perspectives on what’s to come. Listen to this episode now to: Understand how RaaS is both levelling the playing field and empowering major retailers. Explore the 5 emerging factors which are shaping the future of RaaS. Discover how non-retail companies are entering the RaaS space and what that means for the future. Show notes are at www.obandco.uk/317 .…
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