Welcome to the Wendy Susan Richmond, Undercover Marketing Secrets podcast! Wendy talks about how to 10X your dental practice, utilizing Grant Cardone's Sales & Marketing Strategies as well as her own 20 year career as a success Marketing Director for several multi-million dollar dental practices. Now, how to use AI chatbots and AI Voice Bots to streamline your new patient acquisition.
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I've rowed 1.5 million meters in 18 months and how I take that success to my business
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I can learn a lot by what I accomplish in other areas of my life and apply them to my business. Here's how I apply rowing 1.5 million meters in 18 months has changed my perspecitve on my business.
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I've read this a couple of times and implemented many of the strategies. My life has totally changed!
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I am Wendy Richmond, CEO Results Matter Dental Marketing. Been an agency for dentists the last three years. Many highs and lows. I've learned to love my failures.
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No Show Rates and Show Rates Using Insurance and New Patient Paperwork
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One easy way to increase show rates for dental appointments is to get prospective new patients to fill out their new patient paperwork and insurance information before their appointment.
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Just Because Some Say No, There Are Plenty of People You Can Help
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Hey everyone! It's Wendy and I'm back with another live video. Today I wanted to talk about the good days, the bad days, and how to stay consistent in between. I had a meeting with a potential client who decided not to move forward with me, but I got back to my roots and had a great conversation with a prospective patient for one of my clients. At …
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Wendy Susan Richmond and The Teenage Mutant Ninja Turtles Being Reminded of Trying New Things Can Be a Great Thing
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Wendy Susan Richmond, Owner of resultsmatterdentalmarketing.com and I have, over the last three years have grown a multi $100,000 Dental marketing agency and, I get a lot of people asking me how did I do it it’s been three years. It’s been longer than three years for the for me just building up in my different skill sets and things like that but yo…
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Follow Up Fighter Fridays...Reactivation Campaigns Are a Great Way to Follow Up
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If you are in business, you have multiple lists of people in various stages of their customer journey. Reactivation campaigns are fast, easy and very effective. Learn more about why they are important to you and your business. If you'd like more information on how I can help you put together reactivation campaigns for you, email me at wendy@wendysu…
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Wendy Susan Richmond, WSR Results Matter Interviews Todd Cederholm from Paystream Payment Processing Services
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If you have ever wanted to know the inside scoop on payment processing, then Todd Cederholm is your guy! Here's my interview with Todd Cederholm from Paystream!
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Tech Tuesdays...Content Creation Tool That is Worth 1000's of Times It's Costs
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I am all about using technology tools that make my life as a business owner easier, more productive and helps to position me as an expert. This tool is one of the best of the best for creating content and making it easy to create. Learn about this special tool. You won't regret spending this few minutes with me! If you'd like to get your version, a…
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Tech Tuesdays...Optimizing Your 5 Star Google Reviews
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In today's world, it's all about the review. Especially, Google Reviews. If you get them, that's awesome. If you don't utilize them all around the internet, especially on your website, you're missing out on an easy credibility builder. Learn how you can easily add your 5 Star Google Reviews to your website, in real time, and why that's so important…
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Marketing Mondays...The value of statistics
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What you measure grows. If you're not measuring what is happening in your business, you're running blind. If you want your marketing, sales, follow up, etc. to work better for you, you need to keep track of what is actually happening in your business. Learn the value of statistics and what's the most valuable statistic to measure in any business.…
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Want an easy way to keep the new business you are getting...send a simple "Thank You" card! It's sometimes the little things that make the biggest impact, especially on customers/clients/patients who've just purchased from you. Learn about why Thank you cards are so valuable to any business.
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If you have a business website and you are not using online chat, you are missing out on new revenue. So many people today are only wanting to chat with a company before they would pick up the phone or even walk into your store. You can easily add online chat to your website at a very nominal fee. Reach out to me at wendy@wendysusanrichmond.com and…
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Marketing Mondays...Content is King!!
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How much content are you producing to position yourself as THE "Go-To" Expert? It is the Mack Daddy of expert positioning. Learn about why content is king, queen, joker, jack...the whole darn deck!
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Follow Up Fighter...Who Should a Business Follow Up With to Increase Revenue?
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Are you following up with new, existing and even lost customers/clients/patients? So much money gets wasted on marketing, because these types of people are not being followed up with. Listen to learn more about who these people are and why it's important to follow up with each and everyone of them.
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Undercover Marketing Secrets #110: My year of implementation!
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Over the last several years, I have been in the learn, learn, learn mode. Which is what it is. Now is the time for me to call back on all of the learning, and start implementing. I have been working to make other businesses successful and spending all of my time are there projects. Now, I feel it is time to just make things happen. Make things happ…
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Undercover Marketing Secrets #109: Natural Jersey Summit Update
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Putting on a Virtual Summit makes you get very organized. Check out all of the "to-do's" that are needed to make this a success! Wendy's Facebook Live Video: https://www.youtube.com/watch?v=FOuR33Qndow To Learn More About Wendy Susan Richmond: https://www.WendySusanRichmond.com Wendy's Podcast: https://anchor.fm/wendysusanrichmond Wendy's Blog: htt…
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Undercover Marketing Secrets #108: Taking Massive Action vs. Massive Learning
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I've been away from podcasting for awhile because I have started DOING, instead of LEARNING. Over the last year I have spent a lot of time learning. The time has come to take massive action and that is what I am doing... Wendy's Facebook Live Video: https://www.youtube.com/watch?v=FOuR33Qndow To Learn More About Wendy Susan Richmond: https://www.We…
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Undercover Marketing Secrets #107: A Lot of Great Things Can Come from a Virtual Summit!
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Today I want to talk about something that is very interesting that is happening. I’ve written about it and put it in my podcast before that I purchased a website called Naturaljersey.com. I was trying to figure out how it was going to leverage this site to bring in income and help connect, holistic practitioners as well as other natural businesses …
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Undercover Marketing Secrets #106: Turning Your Facebook Lives Into Other Content Over the Internet
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In this episode, I talk about how I turned my new Facebook Live into a podcast, blog post and a youtube video within 30 minutes! Wendy's Facebook Live Video: https://www.youtube.com/watch?v=FOuR33Qndow To Learn More About Wendy Susan Richmond: https://www.WendySusanRichmond.com Wendy's Podcast: https://anchor.fm/wendysusanrichmond Wendy's Blog: htt…
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Undercover Marketing Secrets #105: First Facebook Live Recorded!
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Hey, everybody is Wendy Susan Richmond from the Undercover Marketing Secrets. And this is kind of exciting day for me. Because this is basically my first livestream, as a for the Undercover Marketing Secrets and I’m just kind of testing things out. And so if anybody ends up watching this and you see it, feedback would be cool, you know, and I’m try…
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Undercover Marketing Secrets #104: No More Being Undercover…It’s Time to Show My Face!
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Over the last four months, I have been taking the easy way out. First, the backstory… Back in 2018, around April or May, I started doing Facebook Lives in my car on my way to a marketing client’s office. It was ok, yet never felt quite right. I was doing what they (the gurus) said to do. I was posting every day to my audience. (Now, my audience was…
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Undercover Marketing Secrets #103: I need to make the decision, yet I am scared.
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Today, I am getting ready to sign up with a person to help me put together my first Virtual Summit. I am excited on one hand, yet quite scared on the other. To do this with her, I need to pay out $5500. This is the most I have invested in something on my own. Normally, I am investing other people’s money, so now I understand how they feel, when the…
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Undercover Marketing Secrets #102: Plan and Implement, Rinse and Repeat
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Ok, I have said it before and now it is “Go time!” I have taken the last year to study digital marketing success strategies and techniques. I bought courses, watched videos, got special tools and researched what other successful digital marketers were doing. Then I went to a really cool event, Funnel Hacking Live, where I was surrounded by very suc…
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Undercover Marketing Secrets #101: Getting Sick is a Good Thing?
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A few days after I got back from Russell Brunson’s Funnel Hacking Live Event in Nashville, Tennessee, I got sick! I knew it was going to happen because on the airplane ride to Nashville, the man sitting next to me had a bad cough. He didn’t stop coughing the entire trip. Plus, the event had over 4000 people attending it. Everyone was shaking hands,…
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Underground Marketing Secrets #100! Today is a very important day!
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100 podcasts over the last few months. Whew! I cannot believe I have done this. In November, I went through the Russell Brunson, One Funnel Away Challenge and one of his suggestions was to start publishing…so I did. It has been an interesting journey... To Learn More About Wendy Susan Richmond: https://www.WendySusanRichmond.com Wendy's Podcast: ht…
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Undercover Marketing Secrets #99: Time to focus on being concise, clear and committed to what I am all about while networking.
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At the Russell Brunson Funnel Hacking Live event, I have the opportunity to talk with many entrepreneurs who are basically trying to do what I do. Use funnels to sell their products or services. On the first day of the event, I was asked by a couple of people what I did. I wasn’t clear because I wasn’t sure what to tell people. Do I tell them about…
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Undercover Marketing Secrets #98: Networking, not quite so easy!
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I am at the Russell Brunson Funnel Hacking Live 2019 event in Nashville, Tennessee. It has been an interesting experience so far. It has been a while since I have had to talk to people! I usually just work in my home office or my client’s office, so I don’t have to get out and actually sell my services. Well, this is not the case. It is funny how y…
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Undercover Marketing Secrets #97: Yesterday, I finally danced again.
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One thing that I have always loved to do is dance. I used to go out dancing several nights a week when I was young. Back in college, I probably went out 4 out of 7 nights! As I got older and more into my career, I lost that dancing feeling. Every once in a while, I would get inspiration to do it. Blog Post: https://medium.com/@resultsdentalmarketin…
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Undercover Marketing Secrets #96: This is one hotel chain that knows how to market!
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In a couple of days, I will be going to Russell Brunson’s Funnel Hacking Live 2019 event in Nashville, Tennessee. This is a four day event, which means I will be staying in a hotel for four nights. Ok, so you think, “Yeah Wendy, so what. A hotel stay is just a hotel stay.” Well, not exactly. This is the first time I have had a reservation for a hot…
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Undercover Marketing Secrets #95: Day #7, #8 and #9 of My 30 Day Challenge…I Have Been Busy Implementing
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One of my last posts, I described what I was going to do to get ready for my Funnel Hacking Live 2019 Event in a few days. Well, I have been diving in and doing the things that I needed to make sure I am prepared for this event. This will be my first time going to FHL 2019, so I am really not quite sure what to expect. There are going to be over 40…
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Undercover Marketing Secrets #94: It’s Official…I’m a New MyIntent Maker!
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I must tell you, I am very excited for this time of my life. I am finding that I want to be more of service to people to help them get what they want in their lives. The other day, I came across MyIntent.org. It is a wonderful company. Here is their Mission Statement: MyIntent Project is a catalyst for meaningful conversations and positive action. …
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Undercover Marketing Secrets #93: They ALMOST Got Me to Pull Out My Wallet!
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The other day I was scrolling through my Facebook feed and this popped up. I liked the visual and what they were selling, get 3 free cups of that wonderful looking goodness. Blog Post: https://medium.com/@resultsdentalmarketing/undercover-marketing-secrets-93-they-almost-got-me-to-pull-out-my-wallet-79c6bb9097b4 To Learn More About Wendy Susan Rich…
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Undercover Marketing Secrets #92: Day #6 of My 30 Day Challenge: Intentions for my upcoming Funnel Hacking Live Event
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I am six days into my 30 day challenge and today I am planning for exactly what my intentions are for the Funnel Hacking Live 2019 event I am going to in Nashville from 2/20/19 through 2/23/19. This event will be filled with 4500 people just like me. They use Clickfunnels to help grow their businesses or help other people grow their businesses. I h…
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Undercover Marketing Secrets #91: Day 5 of My 30 Day Challenge…Dream 100 Time!
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This morning I woke up with plan that I am going to utilize when I give my talk to the Chamber about NaturalJersey.com to get more people into my Partnership Program. It all starts with a concept called The Dream 100. One thing that I find gets most business owners baffled when doing online marketing, is traffic. Most seem to feel they need to crea…
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Undercover Marketing Secrets #90: Day 4 of My 30 Day Challenge…Reflection and Planning
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Today I have my parents in town visiting with us, so I want to spend time with them AND do a tiny bit of work on my 30 Day Challenge. Not every day is going to be as productive as other days. Last night I went to bed with the intention of coming up with 10X strategies for my business. It really kept me up throughout the night. To Learn More About W…
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Undercover Marketing Secrets #89: Day 3 of my 30 Day Challenge: Making It Happen!!!
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Today is a day I need to make things happen quickly because my parents are coming to town to visit for the weekend. I want to spend quality time with them, so I needed to get a lot done in a fast amount of time. Here’s how I made it happen today: I got paid! Blog Post: https://medium.com/@resultsdentalmarketing/undercover-marketing-secrets-89-day-3…
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Undercover Marketing Secrets #88: Day 2 of My 30 Day Challenge. My Intentional Day!
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Today is a day for me to very intentional about what I want to happen. I did a live video on Instagram to set up my day. Here is what I intended to do today: Go into my very successful client and make sure my NaturalJersey.com Strategic Partner contract was gone through, questions answered, signed with payment received. Blog Post: https://medium.co…
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Undercover Marketing Secrets #87: Today is the day I plan my future! My Personal 30 Day Challenge!
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Last time I talked about how one of my big fish clients was coming to an end and now is the time for me to step it up and make things happen, so I don’t have to rely on one or two clients. Today is my day! I am excited! In a past podcast I talked about the One Funnel Away 30 Day Challenge. Well, that time is now. My 30 Days starts today! To Learn M…
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Undercover Marketing Secrets #86: It’s easy to be comfortable...you have a couple of big fish client
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This has been an interesting couple of weeks. One of my biggest clients is now slowly taking me out of the picture. I could list a whole bunch of reasons why, but, I won’t here. I just know that the time comes in almost all client relationships to move on. I have been wanting to make the break and working feverishly to bring other clients in to giv…
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Undercover Marketing Secrets #85: Hit it! My first 1000 podcast listens! Here's how I did it
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This is a milestone for me. Never in a million years would I have thought that I would have people listen to my podcast this much. First off, I’d like to thank the listeners of my podcast. I’d like to thank you for reading my blog as well. I do hope you/they have gotten value from what I have put out into the world. Blog Post#85 For Step by step wa…
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Undercover Marketing Secrets #84: Be careful how good of a marketer you are…
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Over the last year and a half I have been working with a client. Before I started working with him, he was getting on average of five new patients a month. Then I started doing all of his marketing. Within three months he was getting 30 new patients a month. He is a fee-for-service dentist, so his new patients are worth a lot more to his practice t…
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Undercover Marketing Secrets #83: If you invested in something years ago...it didn’t pay off
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Today I trained a friend of mine how to use the 3D Camera I invested $5000 in two years ago. Yes, I did say, two years ago. I love gadgets, technology and photography. Two years ago I heard about Matterport cameras. They have the capability of creating 3D tours of houses, store fronts, offices, construction sites, hotels, etc. Since I like photogra…
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Undercover Marketing Secrets #82: Never be afraid to step out and make an offer to help someone.
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Today was a little bit of a scary day. I was in the office with one of my clients. Things are going really well for them. Because of this, I thought it would be a good time to talk with them about something I was doing outside of my marketing their practice. Cool New Tool I Found! https://www.socialreport.com/a/WendySusanRichmond To Learn More Abou…
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Undercover Marketing Secrets #81: I have a cool new tool I am using for my social media!
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Yesterday, I was searching for an alternative to the social media posting tool that I have been using. My current one (I don’t want to name, because it has been an ok tool, but I need more now) has done a decent enough job for me when it comes to my social media posting. I even have several of my clients using it. However, now I am wanting a more r…
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Undercover Marketing Secrets #80: My Ideal Clients vs. My “Not Quite Right” Clients
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In the last year, I have been working with several clients from different industries. It has been quite interesting. In that year, I have said, “Yes” to whoever wanted to work with me, not considering what would happen when I did that. You never really know what working with someone will produce or even if it would be a great fit... To Learn More A…
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Undercover Marketing Secrets #79: Play Bigger…About Becoming a Category King
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Today I finished up reading a very interesting book called, Play Bigger. How Rebels and Innovators Create New Categories and Dominate Markets. It’s written by Al Ramadan, Dave Peterson, Christopher Lochhead and Kevin Maney. To Learn More About Wendy Susan Richmond: https://www.WendySusanRichmond.com Wendy's Podcast: https://anchor.fm/wendysusanrich…
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Undercover Marketing Secrets #78: I have failed and failed and failed…
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I feel kind of like Ralph Kramden in the Honeymooners. He was always coming home with a new money making scheme. That is me! Over the last several years, I have tried and tried and tried to find that right thing. That thing that was going to give me and my family financial freedom. Here are a few of the things I have hoped would be THE thing: To Le…
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Undercover Marketing Secrets #77: How I Went From an Out of Work Marketer to Making the Most
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In 2015 I was working with small business entrepreneurs and coaching them on how to do marketing. I had been studying with Marketing Expert, Dan Kennedy. I was taking what I was learning and teaching it to these small business owners. I really wasn’t having much success with them. Even though I knew I had knowledge about marketing, I really hadn’t …
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Undercover Marketing Secrets #76: New Opportunities To Make Money Are EVERYWHERE!
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One opportunity I acquired over the last few weeks was a website naturaljersey.com. When I heard that it was becoming available, I immediately researched what it had going for it and what gaps where it hadn’t been optimized. This site has over 6000 unique visitors that are interested in natural/organic/holistic things. To Learn More About Wendy Sus…
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