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We believe that there is an awakening of the powerful role that customer service plays in business, and in life. Our goal is to be a part of this new wave, highlighting the positives and encouraging institutions and individuals alike to embrace the power of the human element through delightful service... one human to another.
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Episode 2 - Engineering service through software w/Alex Dennis (The Serve! Show - S1 E2)
50:07
50:07
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50:07
"As a Software Engineer, customer service is making the right engineering decisions that put your product in a positive light for the end user, making whatever compromises that are possible to make the best experience you can for the customer." ~ Alex DennisWe venture to Washington to have a chat with Software Engineer Alex Dennis about customer se…
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Episode 1 - Everyone deserves delightful service w/Jennifer Heath (The Serve! Show - S1 E1)
24:30
24:30
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24:30
In this episode of The Serve Show, we chat with Jennifer Heath of "I'm Perfection" about some particularly interesting Customer Service insights, such as the impact and approach when dealing with Children.We also talk a little about her secrets and secret sauce when dealing with customers on different sides of the pendulum and even tips on scaling …
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