Bästa PaxEx podcaster (2024)

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Podcast 074: Ready to fly, but has COVID reset PaxEx expectations? 29:11

3y ago29:11

29:11

In this episode, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. They discuss IATA’s latest survey, which suggests that people will fly once they receive the COVID-19 vaccine. But has the pandemic reset our passenger experi…

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Podcast 073: Building travel confidence with masks on, change fees off 34:00

3+ y ago34:00

34:00

In this episode, co-hosts Max Flight and Mary Kirby discuss how the COVID-19 crisis has dramatically altered PaxEx, and whether some changes – like the axing of change fees by US legacy airlines – will be permanent. They also consider how the inflight connectivity landscape is being reshaped in the face of sector consolidation and heightened passen…

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Podcast 072: The future of travel in a post-pandemic world 36:52

4y ago36:52

36:52

In this episode, co-hosts Max Flight and Mary Kirby break down how COVID-19 is rapidly changing virtually every touchpoint of #PaxEx, and consider whether air travel will be forever altered at the airport and in-flight.Av Runway Girl Network

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Podcast 071: Coronavirus and MAX grounding level one-two punch 30:24

4y ago30:24

30:24

In this episode, co-hosts Max Flight and Mary Kirby discuss how the novel Coronavirus – also known as COVID-19 – is affecting the aviation industry and airline passengers, and they highlight how major airline associations are responding to the situation. COVID-19 surfaced in Wuhan, China, but quickly spread and has now been detected in 60 locations…

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Podcast 070: Considerations as PaxEx suppliers assess MAX production pause 32:04

4+ y ago32:04

32:04

In this episode - available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby explore how Boeing’s decision to suspend 737 MAX production creates uncertainty for its supply chain, including a raft of #PaxEx companies, and indeed the US economy as a whole. Analysts now suggest that Boeing may have to provide some financial s…

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Podcast 069: How big data is shaping every aspect of aviation 34:07

4+ y ago34:07

34:07

Av Runway Girl Network

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Podcast 068: Mulling MAX re-entry as Dickson takes the helm at FAA 27:42

5y ago27:42

27:42

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby consider whether the swearing-in of Stephen Dickson as administrator of the US Federal Aviation Administration is a positive development. A long-time industry veteran with nearly 40 years of experience including as a fighter pilot, Dickson recentl…

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Podcast 067: Deciphering the messaging from Airbus and Boeing in Paris 39:25

5y ago39:25

39:25

Firstly, the 737 MAX, and Boeing’s response to its worldwide ban on safety grounds, was expected to dominate the 53rd Paris Air Show, and it did. John, who covered the airshow from nose to tail for Runway Girl Network, reported that Boeing was in apology mode throughout the event. He describes what the mood like at the Boeing chalet and during Boei…

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Podcast 066: Why people and profits must be balanced in aviation 35:04

5y ago35:04

35:04

In this episode, co-hosts Max Flight and Mary Kirby discuss the crisis of confidence that Boeing is grappling with in the wake of the MAX grounding; whether pilots should receive fresh MAX simulator training before the type is re-introduced into revenue service; and the conundrum faced by passengers who are afraid to fly the aircraft. They also con…

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Podcast 065: Max Flight and Mary Kirby on why there is no-MAX flight 33:12

5y ago33:12

33:12

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss the number one #PaxEx news story making headlines – the grounding of the entire world fleet of Boeing 737 MAX aircraft after the tragic crash of an Ethiopian Airlines Boeing 737 MAX 8 six minutes after takeoff from Addis Ababa, killing all…

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Podcast 064: A220 stretch considerations and IFE ad deliberations 33:14

5+ y ago33:14

33:14

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss whether Airbus is seriously considering stretching its A220, and what that might mean to the passenger experience and the future of the Airbus A319. Next, the National Transportation Safety Board has issued its Most Wanted List, detailing …

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Podcast 063: Why the Boeing 777X will be the most modern airliner in the world 27:26

5+ y ago27:26

27:26

Av Runway Girl Network

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Podcast 062: Will mass shootings impact travel to the United States? 31:19

5+ y ago31:19

31:19

Welcome to episode 062 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world. In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby study the passenger pleasing attributes of Delta’s new Airbus A220-100 (formerly known as the Bombardier …

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Podcast 061: Breaking down the passenger wins in FAA reauthorization 34:19

5+ y ago34:19

34:19

First, President Trump has signed FAA reauthorization legislation that, in addition to extending the FAA for another five years, instructs the agency to regulate aircraft seat size, among other provisions. Mary and Max consider whether the new law will result in a more comfortable situation for coach passengers, or if the FAA will be compelled to s…

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Episode 060: Inflight peanuts, animals and innovations, oh my 34:46

5+ y ago34:46

34:46

First, Southwest Airlines has long served peanuts to passengers as a signature snack. But as of 1 August, the airline stopped offering peanuts to “ensure the best onboard experience for everyone, especially for customers with peanut-related allergies”. There is always some push-back when airlines take something away from passengers. Becca shares he…

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Episode 059: Fifty-year pilot John O. Graybill on flying private safely 28:12

6y ago28:12

28:12

First, while the business aviation market has grappled with a softening for the last several years, business aircraft charters are on the rise, especially with younger travelers. Given John’s background and new book, he tells co-hosts Max Flight and Mary Kirby about the safety considerations for booking private aircraft, the type of pilot behaviors…

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Episode 058: Unpacking sexism at AGM, guns in carryon, pot in transit 28:52

6y ago28:52

28:52

First, gender equality in the aviation industry was a major topic of discussion at the recent International Air Transport Association annual general meeting in Sydney. And as many of you will have heard, Qatar Airways chief, and newly appointed IATA chair, Akbar Al Baker had a shocking “open mouth, insert foot” moment when he suggested that the job…

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Episode 057: Airline content trends and new lav concepts revealed 35:12

6y ago35:12

35:12

First, APEX Media has published a number of interviews from the APEX MultiMedia Market, an annual event where the world’s leading airlines choose the content line-up for their inflight entertainment systems, and ergo, their passengers. A number of airline content trends emerged at the show, and accessible entertainment – for the deaf, hard of heari…

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Episode 056: Flight Chic talks trends in advance of AIX 34:39

6y ago34:39

34:39

First, Qantas has set a new record for non-stop flight after a Boeing 787-9 flew from Perth to London in 17 hours. Marisa has been involved in aircraft interiors for years, and is an avid traveler. She shares her thoughts on why it’s important for passengers to consider their well-being and comfort on these ultra-longhaul flights. Next, Iberia’s fi…

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Episode 055: AirFi CCO talks fast deployment of portable wifi boxes 31:55

6y ago31:55

31:55

Av Runway Girl Network

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Episode 054: Catering giant serves up wisdom on compliance 25:29

6+ y ago25:29

25:29

First, there have been a number of notable collisions at airports in recent months. Last fall, a Qantas aircraft collided with a catering truck on the apron at Sydney airport. Early this month, an empty Sunwing aircraft that was being towed struck a WestJet aircraft that was carrying passengers and crew, who were then evacuated via the slides. In t…

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Podcast 053: Why Mitsubishi's internal time clock is ticking 32:46

6+ y ago32:46

32:46

Firstly, Mitsubishi Aircraft has told Flightglobal that two additional aircraft will join its MRJ regional jet’s flight test campaign. Isaac has been following the MRJ program closely. He catches us up on the latest developments, explains why it’s a “tough road” for Mitsubishi right now, mulls why the firm hasn’t taken the opportunity to do a cabin…

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Podcast 052: Bending Bluetooth to become an onboard network 29:49

6+ y ago29:49

29:49

First, the Teal Group is forecasting that business aircraft deliveries won’t return to 2008 peak levels until 2021. But as new deliveries have stagnated, we know that older aircraft are being refurbished with various #PaxEx upgrades. Chapman has a unique perspective on this topic since ASI Group serves the business aviation market with a variety of…

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Podcast 051: Safety first as allergic passengers endure travel challenges 28:00

6+ y ago28:00

28:00

Firstly, some passengers with pet allergies are growing increasingly concerned about the number of service and emotional support animals in the cabin. And passengers with food allergies, particularly severe nut allergies, continue to bemoan the presence of peanuts and other nuts on board many airlines. Becca lays out the challenges she faces when t…

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Podcast 050: Flyers Rights makes the case for aircraft seat pitch and width standards 29:15

6+ y ago29:15

29:15

First, the Daily Beast has conducted an investigation into aircraft seat testing, and found that much of the data is woefully out of date. Flyers Rights has been tracking the seat safety and seat testing topic for some time. Kendall gives her thoughts on the findings of the Daily Beast report, and also highlights a separate report suggesting that t…

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Podcast 049: Gogo COO talks 2Ku as multiple airlines roll out service 21:42

6+ y ago21:42

21:42

First, Gogo recently revealed that equipage of its 2Ku inflight connectivity system to aircraft only takes two days. John explains how the firm achieved this remarkable install time and why it's good news for the multiple airlines which are rolling out the broadband offering. Next, Delta Air Lines will soon be flying the Airbus A350, becoming the f…

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Podcast 048: Designing IFEC from the ground up to shape #PaxEx 33:01

7y ago33:01

33:01

First, Panasonic recently unveiled its NEXT inflight entertainment and connectivity system, which will debut in full on the Boeing 777X. Co-hosts Max Flight and Mary Kirby get the low-down from Jon about what this platform ecosystem will mean for the passenger experience. Next, we hear a lot about how nose-to-tail connectivity on aircraft will impr…

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Podcast 047: Why hope is not a strategy for ADS-B Out equipage 30:31

7y ago30:31

30:31

As industry is well aware, all aircraft that operate in US airspace will need to have a certified ADS-B out system by January 1, 2020. Jane shares why owners and operators need to be planning now, and provides an update on how industry is progressing in meeting this FAA mandate. "Hope is not a strategy," she warns the general aviation community, wh…

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Episode 046: Feeling high in a slump; a look at the #bizjet landscape 24:09

7y ago24:09

24:09

Amidst a broader weakness in business jet demand, Gulfstream Aerospace brought its impressive G500 test aircraft to the big EBACE business aviation show in Geneva. Paul got a chance to see it first-hand and shares his impressions with co-hosts Max Flight and Mary Kirby. Next, the Embraer Lineage was also on display at EBACE and this one wowed our g…

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Podcast 045: Making the case for more accessible air travel 31:51

7y ago31:51

31:51

First, a blind woman says she was recently booted off an American Airlines flight after she requested a slightly roomier seat in order to be able to accommodate her service dog. Mika, who flies up to 75 segments per year, tells us if these types of situations are common, and considers whether #PaxEx has gotten better or worse for blind passengers t…

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Podcast 044: Laptop bans, Cathay pans, AIX plans 43:24

7y ago43:24

43:24

First, passengers on foreign airlines headed to the United States from 10 airports in eight Majority-Muslim countries have been prevented from carrying laptops and tablets under a new directive by the Trump administration. The UK later issued a similar ban. John has been tracking this story ever since news emerged; he brings us up to speed on the d…

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Podcast 043: Entertaining passengers in the face of a changing content landscape 36:22

7y ago36:22

36:22

Firstly, it’s Oscars season and several of this year’s higher profile Oscar nominees are currently playing on inflight entertainment (IFE) screens or streaming to passengers’ mobile devices. Tomas emphasizes how the non-theatrical window of release - enjoyed by airlines, ships and others - is shrinking, and notes that passengers can now download ce…

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Podcast 042: Tales from an airline ramp agent-come-reporter 27:51

7+ y ago27:51

27:51

Av Runway Girl Network

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Podcast 041: Diving into big data as IoT of aviation takes flight 29:15

7+ y ago29:15

29:15

First, GE Aviation has launched a Configuration Data Exchange for the aviation industry, working in partnership with Capgemini, for which Michael is affiliated. This exchange aims to drive asset productivity and maintenance optimization across the aviation ecosystem, which in turn will have knock on benefits for the passenger experience. Michael ex…

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Podcast 040: Will Trump affect travel and tourism to the US? 30:13

7+ y ago30:13

30:13

Welcome to Episode 040 of the #PaxEx Podcast. Our guest for this episode is Chris Kjelgaard, an aviation and travel-industry reporter and editor with more than three decades of experience. In addition to serving as Editor of various print and online magazine titles, he has written for dozens of aviation trade and consumer magazines and websites and…

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Podcast 039: What US can learn from Japan about high-speed rail 31:35

7+ y ago31:35

31:35

Firstly, listeners will no doubt have heard about the replacement Samsung Galaxy Note 7 that exploded on a Southwest Airlines 737 recently. Since then, the DOT has banned all Note 7s from aircraft. The incident serves as yet another reminder that inflight PED smoke and fire events are on the rise in aircraft cabins. John has written extensively abo…

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Episode 038: Farm to tray table, how inflight food is evolving 27:21

7+ y ago27:21

27:21

Firstly, Nik has been featured in an article on Traveller.com where he rates the world’s best and worst inflight meals. In this episode, he tells co-hosts Max Flight and Mary Kirby what makes or breaks an inflight meal, and explains his criteria for rating meals. “I love an airline that has a story attached,” he says. Next, Runway Girl Network rece…

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Episode 037: Airline Guys talk cabin crew jobs, safety and service 25:16

8y ago25:16

25:16

Firstly, Boeing has released its 2016 Pilot & Technician outlook, which sees a collective need for over 2 million crew and technicians over the next 20 years to keep pace with demand. But the airframer has included flight attendants in its outlook for the first time ever, explaining, “they are essential to not only safety and comfort of the passeng…

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Episode 036: Humpspotter talks populating leading #PaxEx database 28:38

8y ago28:38

28:38

Av Runway Girl Network

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Episode 035: A busy time for women in aviation 32:59

8y ago32:59

32:59

In a departure from our usual #PaxEx coverage, this podcast focuses on issues affecting women in aviation. Firstly, President Barack Obama has signed the Women Airforce Service Pilot Arlington Inurnment Restoration Act, ensuring that WASPs will once again be allowed to have their ashes interred at Arlington National Cemetery. Benet has been trackin…

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Episode 034: Aviation industry indulges in patent application binge 32:57

8y ago32:57

32:57

In this episode, we look at how startup company AeroPatent and Philip in particular have been the focus of a number of magazine profiles because his patent discoveries have inspired countless news stories about #PaxEx technologies and other aviation innovations for which companies are seeking to protect IP. Indeed, hundreds of patents are publishin…

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Episode 033: How the A350 is setting a standard for inflight well-being 32:33

8y ago32:33

32:33

Cynthia has penned a piece for Conde Naste Traveler about Singapore Airlines’ new Airbus A350-900, after experiencing it for herself on a flight from the Airbus factory in Toulouse to Singapore. In this episode, co-hosts Max Flight and Mary Kirby talk to Cynthia about the and why both passengers and crew have reason to celebrate the innovations tha…

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Episode 032: New aircraft, new routes: welcome A320neo and 737 MAX 26:58

8+ y ago26:58

26:58

There is an underpinning of excitement around the world about the introduction of the new Boeing 737 MAX and Airbus A320neo narrowbodies, whose added range will allow airlines to open up a raft of new routes. "You basically have a more efficient airplane that allows airlines to do on the shorthaul what the 787 has been doing on the longhaul," says …

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Episode 031: Getting real about Virtual Reality in aviation 30:03

8+ y ago30:03

30:03

Virtual Reality headsets are making a big splash at International CES in Las Vegas, with the likes of Sony, Samsung, HTC and FaceBook’s Oculus Rift jockeying for headlines this week. VR is already in use for training purposes in aerospace, and indeed airline passengers will ultimately try to escape reality – perhaps particularly in super-snug econo…

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Episode 030: Self-Service Functionality and Robot Personality 28:15

8+ y ago28:15

28:15

Av Runway Girl Network

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Episode 029: Political Race as Metrojet Probe Continues 39:44

8+ y ago39:44

39:44

Tragedy has struck again in aviation, with the Metrojet A321 crash in northern Sinai killing all 224 on board. Anthony, who has closely tracked developments, shares his thoughts on why there is "a lot of distance between this tragedy and the facts at the moment and it's obviously quite a political race here as to who wants to be first with the info…

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Episode 028: Seats, Lies and early window Videotape 33:17

8+ y ago33:17

33:17

Southwest Airlines is the latest in a growing list of publicly traded companies appearing to stretch the truth in their comments to the press about #PaxEx improvements. The carrier recently revealed a new seat for its new 737NGs and 737 MAXs but the seat doesn’t seem to live up to prior claims about being wider. John has observed this story play ou…

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Episode 027: Crash Investigations and Laser Incriminations 32:01

8+ y ago32:01

32:01

Safety is the most important part of the airline passenger experience; everything else is secondary. That's why everyone should be alarmed at the US US Federal Aviation Administration's revelation that it has tracked a significant increase in aircraft laser-pointer incidents, and that pilots are reporting many more sightings of drones near airports…

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Episode 026: Bells, Whistles and Lipstick on a Pig 28:34

9y ago28:34

28:34

Aircraft interiors - and the vital role they play in shaping the passenger experience (#paxex) - have frequented the headlines of late. British Airways, for instance, has announced that it is installing a first class cabin on its Boeing 787-9 – an indication that the airline continues to see first class as a linchpin of its future longhaul fleet. C…

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Episode 025: Passenger Personalization and Data Rationalization 27:54

9y ago27:54

27:54

During a summit this week in Brussels, SITA released its annual Airline IT Trends Survey, and with it some compelling details about how airlines are investing in passenger personalization now that some 83% of passengers travel with a smartphone and 15% travel with at least three personal electronic devices. Co-hosts Max Flight and Mary Kirby talk t…

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