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The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in C ...
 
This Week In Health IT is dedicated to propelling healthcare forward by amplifying the voices of advancement and innovation in health technology. Managing Editor and Host Bill Russell has served on executive teams in healthcare, higher education, and Fortune 500 consulting practices. As Chief Information Officer for St. Joseph Health, a 16 hospital $6.5 billion system, he rapidly accelerated the diffusion of new IT strategies, adopted emerging models like cloud, agile development, and invest ...
 
Whether you have your BDC, sales floor or a hybrid working leads and phone ups, BDC Colin can analyze your process, make recommendations on how you can sell more cars, assess the sustainability of your team members, provide one time or ongoing training and coaching both in a classroom group environment and one on one, help your BDM or BDD by installing tools and metrics to hold your team accountable, or have an open-house recruiting event for your sales floor or BDC, Call BDC Colin to schedu ...
 
La plus belle vue de Montréal ! Observez la métropole à 185 mètres de haut. L’Observatoire de la Place Ville Marie souhaite mettre en valeur sa vue exceptionnelle sur Montréal grâce à un contenu historique riche et inusité sur les racines et la modernité de cette ville unique. Vous pouvez télécharger gratuitement nos audio-guides qui accompagneront votre visite à l’Observatoire selon diverses thématiques. Retrouvez l’icône à votre arrivée au 46e étage, comme point de départ de votre visite. ...
 
Voted #1 in Vue weekly Magazine , Metro Magazine , nominated 8th in the world against Adam corolla , Artie Lange and Dan Savage in the mature category & Winners of Monkeys Fighting Robots peoples choice award in the amateur podcast awards The Awesome Hour is a SOCAN licensed podcast on all things awesome from pop culture to strange news to bad life choices with a music bed of tasty tunes. From top40 to heavy metal and everything in between. The awesome hour is just that Alec , Ivan and Corbo ...
 
Wealth Building, Passive Income, Business Systems and Models, Keller Williams Realty, Careers worth having, Business worth owning, Life's worth living Scott Crouch brings it all togetherCrouch began his life as an abandoned baby. Today, he is a successful real estate entrepreneur, directly involved with the sale of millions of dollars of real estate throughout Arizona, California, and Hawaii. In 1966, he was adopted by Don and Marilyn Crouch and was raised in south Phoenix. After graduating ...
 
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show series
 
July 30, 2021: Cybersecurity is like Whack-a-Mole. You think you have one thing covered but the bad guys are 10 steps ahead of you. Cletis Earle, CIO for Penn State Health discusses the best approach to the growing cybersecurity threats plus telehealth, ERP, supply chain, return to work and the ever changing CIO role. How do you build a new hospita…
 
July 28, 2021: Physicians have enough stressors let alone having to worry about the conversations they’re having with patients. How do they document it? How do they make sure they’re connecting? And afterwards, how can they have the confidence that the data is all there? That’s where DAX comes in. Dragon Ambient eXperience is a comprehensive AI-pow…
 
July 26, 2021: It’s Newsday with Ed Ricks, CEO, Director of Healthcare at Sirius Healthcare. A Gartner CIO report shows that IT spending is expected to increase for cyber, analytics and cloud. McKinsey reports that telehealth utilization has stabilized at levels 38X higher than before the pandemic. Why are states against easing licensing for teleme…
 
July 23, 2021: Our quality measure strategy in the US is NOT working. We need to shift from a process-oriented focus to focusing on eliminating low value care and easing clinical data entry burden. Dale Sanders, Chief Strategy Officer at IMO brings his military, technology strategist and data expertise to the subject. A recent IMO and HIMSS survey …
 
July 19, 2021: It’s Newsday with Drex DeFord and Bill. Rather than making a multimillion-dollar investment to deploy a new EHR, Woman's Hospital in Louisiana is seeking potential partners that would instead let the hospital connect to their Epic system. Dollar General hires a Chief Medical Officer. Jeff Costlow, deputy CISO at ExtraHop offers a com…
 
July 16, 2021: Rob DeMichiei, Board Director, Strategic Advisor and Former CFO is back with Bill. What does digital transformation mean in 2021? What is the current CIO CFO conversation? Economists are predicting negative margins through the end of the year. What kind of impact will that have? Could there be IT motives for mergers and acquisitions …
 
July 14, 2021: Aruba, a Hewlett Packard Enterprise Company is the king of healthcare networking solutions. What kind of conversations are they having with CIOs today? Vice President, CTO Office, David Logan is here to tell us. The architecture that was developed in the 90s and 2000s either doesn't scale or it’s not secured or it doesn’t perform. CI…
 
Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgen…
 
July 12, 2021: Vik Nagjee, Director of Healthcare & Life Sciences for Sirius joins Bill for the news. Microsoft announced that AT&T will move its 5G mobile network to the Microsoft cloud. AT&T’s 5G core will be the first service to move to Azure. Large hospital systems have around 85,000 medical devices connected to their network and a Department o…
 
July 9, 2021: It's astonishing how many things have changed in healthcare over the last 18 months. John Halamka, President of the Mayo Clinic Platform shares their concept and vision for the future. How is this new rolled back regulatory environment affecting investment and consumer behaviors? How do we take data and use it in novel ways? How do we…
 
July 6, 2021: Anne Weiler, health tech entrepreneur and advisor to This Week in Health IT joins Bill for the news. Is there enough help for seniors who aren’t tech savvy or should tech in healthcare just be simpler to use? An AARP survey found that more than half of older adults said they needed a better understanding. Huge investments have been ma…
 
July 2, 2021: How would you assess the state of US healthcare today? Joining Bill is Scott Becker, Partner at McGuireWoods and Publisher and Founder of Beckers Healthcare. What are the highlights of the Becker's Podcast so far? Which US Presidents have the best grasp of healthcare issues? What are the most pressing issues facing health systems in 2…
 
Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “T…
 
Jun 28, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. What does telehealth look like now? Dr. Joseph Kvedar shares his lessons learned from his 2021 keynote at the American Telemedicine Association conference. A HIMSS' survey reveals 60% of patients are looking to return to in-person care post pandemic. What will the hospital r…
 
Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we’ve all had we’ve all dealt with, how…
 
June 25, 2021: It feels like healthcare is constantly under attack. What is going on in the cyber world today and what can we do about it?? Mitch Parker, CISO for IU Health shares the foundational elements of a security program including staff awareness, funding, governance and evaluation of practices and procedures. What is the most common gap in …
 
One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done in…
 
They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture…
 
There are approximately 200 families who need help with a complex rental situation in Alabama. This is an urgent issue and if you are or know of someone who can provide some help, please send them my way. 708-RED-LINE--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anch…
 
June 18, 2021: Today we have enabling technologies. We have compute power. We have artificial intelligence. We have data in the system through electronic health records. We have so much that's enabling. But there is a desperate need for tailored healthcare, data-driven care, precision medicine, personalized healthcare, whatever you like to call it.…
 
June 21, 2021: It’s Newsday with Karl West, Chief Information Security Officer, Healthcare at Sirius Healthcare Solutions and former CISO for Intermountain Healthcare. With an extensive history in healthcare cybersecurity, he and Bill complete a deep dive on Sky Lakes Medical phishing incident and subsequent ransomware attack. How can security team…
 
June 16, 2021: Email is the number one cyber attack vector within healthcare. And these days it’s also a patient safety issue. Does your healthcare system have a sound email cybersecurity plan in place? Here to discuss the problem and of course the solution is Julie Hubbard, VP, Enterprise IT & Information Security at AMN Healthcare and Ryan Witt, …
 
June 14, 2021: It’s Newsday with Eli Tarlow, Director of Healthcare for Sirius Healthcare Solutions. His experience before his current role was as a CIO for multiple health systems. With many leaders eager to get teams back in the office, will those opting to stay at home be perceived as less engaged? We need to over communicate in healthcare for t…
 
June 11, 2021: Healthcare executives have to worry about so many aspects of running a business. Caring for patients and caring for the community, not to mention cybersecurity. Phishing is one of the number one ways health systems get exposed. Today Geisinger shares their program of success in lowering the click rate on phishing emails. Joining us i…
 
June 7, 2021: It’s Newsday with Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology. The pandemic was clearly a horrific event in our history but the silver lining? It really moved healthcare forward in terms of experience, efficiency and safety. Moody's warns of revenue risks as healthcare cyber attacks increase. Is the Scripps …
 
June 4, 2021: The pandemic was arguably the most impactful event in healthcare. It really changed the landscape. What is the lasting impact that health IT will take out of this time in history? And what is top of mind at CIO desks right now? Texas Health Resources was recently named number 7 on Fortune's best places to work in the US. Joining us to…
 
June 2, 2021: Karen Malone, Vice President of Meeting Services & Sales at HIMSS joins Bill to discuss the planning for HIMSS21 which is being held from 9-13 August in Las Vegas. Attend the can’t miss health information and technology event of the year. Connect with changemakers as we build our future. HIMSS21 programming offers outcomes-focused, be…
 
June 1, 2021: It’s Newsday with Drex DeFord and Bill. 50% of US adults are now fully vaccinated. HIMSS 21 are preparing for their Vegas conference. Data centers around the world are concerned with a remote code vulnerability in a widely used VMware product. The Scripps Health website remains down more than two weeks after a malware attack. Google a…
 
One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company cult…
 
May 28, 2021: What are consumers looking for from health systems today and how has it evolved from what it was just a few years ago? Kris Nessa is the Enterprise Director Customer Success at Dell Medical School at The University of Texas at Austin. They help provide enterprise wide innovative success for their customers where technology, informatio…
 
May 26, 2021: Microsoft and Intel engaged World Wide Technology to develop a hybrid cloud solution to demonstrate the power of Azure Stack Edge Pro's edge compute and AI technology. Dr. Sanaz Cordes and Dr. Eric Quiñones from World Wide Technology and Chris Gough from Intel are here to talk about this advanced technology that is transforming health…
 
May 24, 2021: Mark Weisman, CMIO at TidalHealth System joins Bill for the news today. Researchers at Columbia University have developed a microscopic implantable chip for physiological monitoring. HIMSS and HLTH require proof of COVID vaccination. Ascension's technology business is laying off 651 employees. A new legislation in Congress requires Me…
 
We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end…
 
May 21, 2021: Bill Russell has a candid conversation with Bill Spooner, retired CIO, long term member of the CHIME Opioid Task Force and Founding Advisor at Huntzinger Advisors. They go deep! Bill discusses his 35 years at Sharp. What were the greatest cyber threats back then? What was the level of telehealth adoption compared to what it is now? So…
 
We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turn…
 
Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your bottom line. We’ve h…
 
May 19, 2021: In healthcare, a significant portion of the workforce have to be on site. How do leaders of today support and manage flexible, hybrid and remote work? Our guest today is Andrew Rosenberg, CIO at Michigan Medicine who shares his insights on virtual care, 21st Century Cures, innovation, information blocking, telehealth and the cloud. Ho…
 
Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other thin…
 
May 17, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. What does work look like in the post pandemic era? What mix of work from home and office time is right? A Finland cyber breach leads to the leaking of thousands of mental health records. An attack on a company is scary. An attack on individuals? That’s downright terrifying. …
 
We all know that there is a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a lifetime of great opportunities in business. There’s sever…
 
May 14, 2021: What happens if you can't afford healthcare? If the pandemic did nothing else, it really uncovered the need for true empathy, to be present, to listen, to communicate and to understand what people's individual circumstances are. It put a greater focus on the advocacy of helping people to truly be healthy. Sarah Richardson, CIO for Tiv…
 
Would you ever start a conversation with an internet lead by asking the customer how to pronounce the name of the model they'd inquired about? Probably not. If that sound even just a little silly, you'll want to check out this episode if you've thought about or currently have an outsourced BDC handling your internet leads and or phone ups --- This …
 
Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if your like the rest of us (LOL) I t’s very difficult to d…
 
May 12, 2021: AI is what’s going to separate healthcare organizations in the next 5 to 10 years. If you're leveraging data in a meaningful way then you're going to make a much larger impact. Matt Fornito, Head of Artificial Intelligence at Trace3 is breaking the innovation curve by educating and leading with game-changing technologies and systems. …
 
Every generation before us has said that the younger generation is lazy, unmotivated, and doesn’t appreciate or understand hard work. Amazingly it’s been the same thing over and over generation after generation, however very little changed just peoples values and what motivates them have changed. Right now it’s no secret that tremendously difficult…
 
May 10, 2021: Mari Savickis, Vice President, Public Policy at CHIME joins Bill for the news today to discuss the hot topics of telehealth, interoperability and cybersecurity. Telehealth is video visits, video consults and remote patient monitoring. Each one has its use cases. Each one has its application. It raises the questions of access and equit…
 
It’s a stone cold fact that you can only successfully work so many hours. Working hours on end is a fast recipe for a painful and sudden disaster, however There are many options to change his pattern. Much like going for some therapy, you should find something that gives you a break from the daily grind and you honestly need this in order to be mor…
 
May 7, 2021: Today is a very special episode. It’s our 400th show. How far have we come in healthcare IT over the last three and a half years? Tess Kellogg, Director of Marketing at This Week in Health IT joins Bill to celebrate the insights of our incredible community of contributors including David Bensema on telehealth, Dale Sanders on architect…
 
A follow up to the previous three episodes on sales and BDC recruiting… This episode discusses a best practice for identifying talent that wants to work in a market that makes finding potential hires difficult --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/c…
 
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