Bästa Human Centered podcaster (2025)

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From Tools to Teammates: (Dis)Trust in AI for Cybersecurity with Neele Roch 36:47

5d ago36:47

36:47

When we collaborate with people, we build trust over time. In many ways, this relationship building is similar to how we work with tools that leverage AI. As usable security and privacy researcher Neele Roch found, “on the one hand, when you ask the [security] experts directly, they are very rational and they explain that AI is a tool. AI is based …

1
From Tools to Companions: How AI Will Transform CX in 2025 31:58

8d ago31:58

31:58

In our annual predictions special of Human Centered, VML's Global CXDO Karen Boswell joins host Nick Brunker to forecast the major customer experience trends for 2025. Building on her accurate predictions from last year, Karen explores how AI will evolve from a transactional tool to an intelligent companion, reshaping how brands connect with custom…

1
Thank you for Listening: A Holiday Update 2:54

15d ago2:54

2:54

Seasons greetings from Heart Centered Human Design. Just a quick update that the podcast will be on Hiatus until Mid January. Wishing you all the best. While we're at it, what better time to check out your free bite sized Human Design reading. Get your most important questions answered for free based on your Human Design Chart with a custom, person…

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Designing for Trust in Public Health with Victor Udoewa 1:00:22

30d ago1:00:22

1:00:22

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 -------- In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperabi…

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S2E32 - The 5/2 Human Design Profile in Business 14:29

22d ago14:29

14:29

Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 5/2 Profile in Human Design provides practical, unconventional solutions to people’s problems based on incredible natural t…

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Introducing Human-Centered Security: The Book 32:08

27d ago32:08

32:08

In this episode, Heidi gets a taste of her own medicine and is interviewed by co-host John Robertson about her newly-released book Human-Centered Security: How to Design Systems That Are Both Safe and Usable. We talk about: Why Heidi’s experience as a UX researcher prompted her to write Human-Centered Security. Places in the user journey where secu…

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S2E31 - the 5 / 1 Human Design Profile in Business 23:02

29d ago23:02

23:02

Get your free Customized Human Design Purpose Guide AND Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 5/1 Profile in Human Design provides practical, unconventional solutions to people’s problems based on what they’ve stu…

1
Threat Actors Leverage Behavioral Science; Security Teams Should, Too with Matt Wallaert 39:21

1M ago39:21

39:21

The cybersecurity industry often fixates on “behavior change,” expecting users to take on unrealistic tasks instead of designing safer, smarter systems. Matt Wallaert (founder of BeSci.io and author of Start at the End: How to Build Products that Create Change) explains behavioral science isn't about forcing behavior change. Instead, it's about und…

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Designing for Trust in Public Health with Victor Udoewa 58:52

1M ago58:52

58:52

In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context t…

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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt 54:01

1M ago54:01

54:01

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into…

1
S2E30 - the 4 / 1 Human Design Profile in Business 18:07

1M ago18:07

18:07

Get your free Customized Human Design Purpose Guide AND Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 4/1 Human Design profile is the most rare of the profiles as the only Fixed Fate Profile. People with this profile are …

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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt 52:31

1M ago52:31

52:31

In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to…

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Designing Workplaces & Companies with Alicia Grimes 42:12

1M ago42:12

42:12

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The d…

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The Extended Peak: Reimagining Holiday Season CX 37:22

1M ago37:22

37:22

On this episode of Human Centered, host Nick Brunker, Group Director of Experience Strategy at VML, dives into the evolving landscape of holiday shopping just as Black Friday approaches. Joined by Michelle Baumann, VML's Chief Strategy Officer, they explore how brands are navigating what promises to be the most channel-diverse and technologically a…

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S2E29 - The Basics of Human Design Profiles 16:23

1M ago16:23

16:23

Get your free Customized Human Design Purpose Guide In this episode, we revisit the foundations of Human Design Profiles, exploring where they come from and what they reveal about your purpose and relationships. This is a re-release of Season 1 Episode 29. Whether you're new to Human Design or deepening your understanding, this episode offers clari…

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Designing Workplaces & Companies with Alicia Grimes 40:42

2M ago40:42

40:42

Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately delive…

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S2E28 - The 4/6 Profile: Influencer Role Models in Human Design 19:50

2M ago19:50

19:50

People with the 4/6 Human Design profile are here to be influential through what they’ve learned and integrated in their unique life process. They’re wise Role Models especially in their later years. In this episode, I cover the 4 6 Opportunist/Role Model Human Design Profile in business. I'll go over each of the lines individually, and then tie to…

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Tech & Law: The Power of Understanding Both With Justine Phillips 45:24

2M ago45:24

45:24

“Technical people need to better understand the laws and regulations and lawyers need to better understand the technology and processes in place. When that happens, when those worlds come together, that’s where you can meaningfully make things happen.” -Justine Phillips, Partner at Baker McKenzie In this episode, we talk about: Essential questions …

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S2E27 3/6 Profile in Business - Becoming a Role Model through Trial and Error 16:45

2M ago16:45

16:45

The 3 / 6 Profile in Human Design is here to become a Role Model to others through lived experience. They go through an intense trial and error process in their early life, then integrate and embody what they’ve learned through their experiences and eventually become a role model to others. They have a unique tri phase life process that’s different…

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S2E26 3/5 Profile in Business - Failing Your Way to the Top 19:34

2M ago19:34

19:34

The 3 / 5 Human Design Profile provides practical yet unconventional solutions through what has been learned through the trial and error process. People with this profile are able to make a big impact if they allow themselves to learn from their mistakes and then universalize what they’ve learned. In this episode, I cover the 3 / 5 Martyr/Heretic P…

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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation 44:30

2M ago44:30

44:30

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health t…

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Complexity Undermines Security With Bill Bonney, Gary Hayslip, and Matt Stamper 47:11

2M ago47:11

47:11

What do CISOs have to say about the security tools their teams use?: “When we introduce a level of complexity in the system, it undermines security. Every moment wasted trying to use a tool effectively benefits the adversary.” - Matt Stamper In this episode, we talk to cybsecurity leaders Bill Bonney, Gary Hayslip, and Matt Stamper about: The ever-…

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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation 43:00

2M ago43:00

43:00

In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of …

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S2E25: The 2 / 5 Profile in Business - Natural Talent, Projection and Leadership 18:01

2M ago18:01

18:01

The 2 / 5 Human Design Profile fulfills its purpose through using its natural talent to solve problems in unconventional ways. People with this profile have a hard time recognizing their own gifts and talents. They’re usually recognized by others and then called out to provide solutions. There is a lot of leadership in this energy and there can be …

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Turning Conflict into Opportunity: Emma Lynch 52:55

3M ago52:55

52:55

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challen…

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Security Tools Don’t Get a Free Pass When It Comes to Human-Centered Design with Jaron Mink 43:30

3M ago43:30

43:30

In this episode, we talk about: Security tools don’t get a free pass when it comes to involving end users as part of the design process. People studying and building ML-based security tools make a lot of assumptions. Instead of wasting time on assumptions, why not learn from security practitioners directly? Businesses (and academia) are investing a…

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S2E24 The 2 / 4 Human Design Profile in Business - Influence through Natural Talent 16:47

3M ago16:47

16:47

People with the 2/4 Hermit/Opportunist profile can be incredibly influential over their networks through sharing their natural gifts and talents. They can struggle with seeing themselves and usually don’t even know they have a special gift because it comes so naturally to them. When aligned, someone in their network will call this gift out of them …

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Turning Conflict into Opportunity: Emma Lynch 51:25

3M ago51:25

51:25

In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal…

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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling 1:06:06

3M ago1:06:06

1:06:06

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collabor…

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The Humanity of Connective Labor 51:23

3M ago51:23

51:23

Are jobs requiring high levels of human interaction worth preserving in the age of automation? Can we design machines to achieve something profound – the mutual recognition that occurs when human beings truly "see" each other? CASBS faculty fellow Mitchell Stevens explores these questions with Allison Pugh, author of the 2024 book The Last Human Jo…

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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling 1:04:36

3M ago1:04:36

1:04:36

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for dri…

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S2E23: The 1/4 Profile in Business - Research, Relationships and Influence 13:20

3M ago13:20

13:20

In this episode I cover the 1 / 4 Human Design Profile that’s all about combining a love for learning with the power of relationships. People with this profile can be incredibly influential over their networks through mastering and sharing what they’ve researched. You may have this profile yourself or you may recognize it in someone you know. Under…

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S2E22 The 1/3 Profile in Business - Insecurity, Curiosity &, Learning from Mistakes 16:22

3M ago16:22

16:22

In this episode, I dive into the unique characteristics and challenges of the 1/3 Human Design profile, using the real-life story of my friend Ashley, who founded her handmade sustainable bikini business, Cotakinis, with little prior knowledge. Through Ashley's journey, you'll see how the 1/3 profile learns by blending research and hands-on experim…

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Leverage UX Research to Improve the Security User Experience with Serge Egelman 31:32

3M ago31:32

31:32

In this episode, we talk about: The role misaligned incentives play in security behaviors. How Serge and his team approach security-focused UX research. Looking upstream at the security decisions made by software engineers and, in turn, the situations they are often placed in due to resource constraints and competing priorities at their organizatio…

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S2E21 - Desire, Expectation & Emotions - The Collective Emotional Wave in Human Design 16:01

3M ago16:01

16:01

The Collective Emotional Wave, also known as the Abstract Wave is all about desire, new experiences, and the emotional highs and lows that come with them. Whether things go as planned or not, the wave eventually crashes, leaving us to process our feelings and reflect on the experience. We all have access to this energy but will experience it differ…

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S2E20 - Creativity, Melancholy & Passion - The Individual Emotional Wave 25:59

4M ago25:59

25:59

The Individual Emotional Wave in Human Design is incredibly creative and fluctuates between deep periods of melancholy and elation. This is where passion, romance, music and individual emotional expression resides in the chart. We all have access to this energy but will experience it differently depending on how we are designed. In this episode, I …

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Help Security Analysts Tell the Story Behind the Threats with Shante Perrin 28:58

4M ago28:58

28:58

Shante Perrin, a cybersecurity leader, and her team use cybersecurity software to not only to detect and respond to cybersecurity threats but also, as Shante describes, to help paint a picture for their customers: “We like to build a timeline of events to build that picture, create that story so we can deliver it to the customer and explain why we …

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Charles Street on Digital Transformation, Adventure, and Empowering Communities 34:30

4M ago34:30

34:30

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has …

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Charles Street on Digital Transformation, Adventure, and Empowering Communities 33:00

4M ago33:00

33:00

In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adve…

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S2E19 - Managing Emotional Explosions of the Tribal Wave in Business and Relationships 23:34

4M ago23:34

23:34

The Human Design tribal emotional wave creates powerful emotional energy based on relationships, agreements and sensitivity. It has intense crashes that when not managed properly can have devastating consequences. In this episode, I cover the Tribal Emotional wave, how the emotional explosions that are inherent in this wave can impact your personal…

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Putting Human-Centered Security Into Practice with Julie Haney 50:50

4M ago50:50

50:50

In this episode, we talk about: The need for human-centered security—in order for security measures to be effective, they must center around people, making usability as crucial as technology. We explore the gap between research and practice, highlighting the need to bring cybersecurity research into real-world application. Human-centered security r…

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Embracing the Flux Mindset: Navigating Change with April Rinne 52:35

4M ago52:35

52:35

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authentic…

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So Much Data, So Little Time—Designing for Security Workflows with Tom Harrison 31:07

4M ago31:07

31:07

Security analysts respond to security detections and alerts. As part of this, they have to sift through a mountain of data and they have to do it fast. Not in hours, not in days. In minutes. Tom Harrison, security operations manager at Secureworks, explains it perfectly, “We have a time crunch and it’s exacerbated by the other big issue security an…

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Embracing the Flux Mindset: Navigating Change with April Rinne 51:05

4M ago51:05

51:05

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authentic…

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S2E18 - Intimacy. Connection & Creativity in Relationships and Business - Human Design Emotional Wave Channel 59 - 6 18:30

4M ago18:30

18:30

There are a lot of ways that we can connect with other people to create healthy bonds that nurture our tribes in both personal and professional relationships. Emotional energy plays a huge role in this. How we interact emotionally can make or break powerful bonds that can ensure our survival, creativity, and ability to produce efficiently, effectiv…

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S2E17: Using Your Solar Plexus to Enhance Relationships and Business Decisions - Emotional Waves of the Solar Plexus 18:41

4M ago18:41

18:41

Emotional waves are something that we all have to deal with, regardless of how we’re designed. If you have a defined emotional solar plexus, you'll be experiencing one or more of these waves on a consistent basis. If your solar plexus is undefined, you'll be taking in these waves from your environment, from other people you're in relationship with,…

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Threat Modeling Parts of the User Journey That Cost Your Business Money With Adam Shostack 47:01

5M ago47:01

47:01

“Even though usability and security tradeoffs will always be with us, we can get much smarter. Some of the techniques are really simple. For one, write everything down a user needs to do in order to use your app securely. Yeah, keep writing.” In this episode, we talk about: What is threat modeling and why should product teams and UX designers care …

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S2E16 How to Overcome Role Fears for Business Success (Human Design Profile Fears) 17:59

5M ago17:59

17:59

Your Human Design Profile tells you so much about how you fulfill your purpose, what you're here to share and how you're here to share it. It is a huge part of who you are. The profile lines each have some specific fears associated with them, and those fears can hold you back in your business. In today's episode, I cover some of the fears that are …

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Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality 1:19:18

5M ago1:19:18

1:19:18

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant …

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The New Dawn of Customer Experience: Evolving Strategies, Accountability, and Collaboration in Modern CX 30:46

5M ago30:46

30:46

In this episode of Human Centered, host Nick Brunker and Ben Geheb, VML's global chief experience strategy officer, discuss the evolving landscape of customer experience. They explore why CX index scores are at their lowest point, the challenges of measuring CX ROI, and the shift away from CX being owned by a single department. The conversation del…

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