Cybersecurity is complex. Its user experience doesn’t have to be. Heidi Trost interviews information security experts about how we can make it easier for people—and their organizations—to stay secure.
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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The Human Centered Design is the premier podcast for human-centered design enthusiasts on the internet with over 1 million downloads and is led by Gerry Scullion. As the leading destination for insights, skills, and expertise, our mission is to empower individuals keen on designing a more inclusive and positive future for everyone. Join us as we convene thought leaders from diverse fields—service design, user experience, interaction design, and product management—to delve into the nuances of ...
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For teams who want to have an impact at work because they want to change the world at their level.
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In this course we will explore the challenges presented when designing AI-powered services. In particular, we will take a look at Machine Learning (such as deep learning and generative adversarial networks), and how that can be used in human-centered design of digital services. This course is created for User Experience (UX) professionals, Service Designers, and Product Managers as a way to help take a human-centered approach to AI in their work. The course is also useful for developers and ...
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We are at a moment of tremendous change – a change in the way we live, work and relate to one another. We are living in the fourth industrial revolution. The demand for human-centered innovation goes hand in hand with the extraordinary technological advances taking place/available today. With this new chapter in human development, are you or your business ready to step into an inclusive, human-centered future? Welcome to Human-Centered Innovation with Lisa Marceau and Kristine Merz, a podcas ...
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In this Podcast, we will explore and revolutionize human behavior by coming from our hearts and souls. We will use empathy and unconditional love to redefine the science of human behavior (ABA or Applied Behavior Analysis). We will revolutionize the field of behavior science and science itself by using humanistic principles that undermine the very fabric of scientific determinism and shed light on the real human experience that underlies all behavior. We will use empathy to put ourselves in ...
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A Scholar's Commitment to Workers' Economic Justice
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Labor historian & 2023-24 CASBS fellow Gabriel Winant in conversation with 2018-19 CASBS fellow Ruth Milkman, among the nation's most renowned sociologists of labor. In addition to analyzing divisions within and segmentation across labor markets in recent decades, Milkman also has remained attuned to the complexity of the overall working class expe…
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Visualising Complexity: with Possibilitarian Dave Gray
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Welcome to another episode of the Human Centred Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking. Now this episode was real…
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Revolutionizing Commerce: Balancing Technology and Humanity
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In this episode of Human Centered, host Nick Brunker chats with VML's global chief commerce officer, Beth Ann Kaminkow. They explore the ever-evolving world of commerce, emphasizing the importance of maintaining a human-centered approach amidst technological advancements. Plus, they discuss the emergence of 'Quantum Commerce', the influence of Gen …
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What Designers Need to Know About Digital Identity and Access with David Mahdi
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What do the terms digital identity and access mean for the user experience? David Mahdi, CIO at Transmit Security and digital identity and cybersecurity expert, breaks it all down in this episode. We talk about: Access-related terms you need to understand: Digital identity, authentication, and authorization. Why so many security problems are, in fa…
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”AI Insights: Ethics, Trust, and Branding with Graham Nolan”
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Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're part…
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"Designing for Social Impact: A Conversation with Jenni Parker"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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"From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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Bake Security Into the DNA of Your Product and Improve the Security User Experience with Darren Thomas and Margaret Cunningham
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We start the episode discussing a very serious topic: emojis. Then we get back to your regularly scheduled programming. How would you approach security if you were building something from scratch? How would you address security user experience challenges? Darren Thomas and Margaret Cunningham from Wethos AI talk about how they’ve built security int…
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"Emerging Talent: Inside the Service Design Network's Young Talent Board"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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Bridging Adaptive Algorithms and the Public Good
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Pulitzer Prize-winning tech journalist John Markoff chats with 2022-23 CASBS fellow Nathan Matias about often-overlooked public interest questions and concerns regarding the deployment of tech platform algorithms and AI models. Specifically, Matias is a player in filling the two-way knowledge gaps between civil society and tech firms with an eye on…
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"Ancient Mysteries: Mythical Ireland with Anthony Murphy"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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"Empowering Resilience: The Journey of Lilli Graf"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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What UX Designers Need to Know About Privacy with Michelle Finneran Dennedy
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When your website says, “we value your privacy,” how do users interpret that statement? How do they experience “privacy” in your product? What messages are you conveying--perhaps unintentionally? Privacy expert Michelle Finneran Dennedy helps designers think about privacy in the context of the user experience. In this episode, we talk about: What d…
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"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers CIRCLE - A Community for Ethically Conscious Designers & Changemakers Fast-track your career with our 12-week training programme: Coaching & Mentoring for Innovators & Change-Makers with Gerry Scullion In this episode, I s…
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Empowering Human Centered Talent Amidst Disruption
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In this episode of Human Centered, host Nick Brunker and co-host, Karen Boswell -- VML's Chief Experience Officer in EMEA -- are joined by Ed Beard, Marci Le Gaufey, and Andy Wardlaw. They dive deep into the concept of human investment and organizational psychology, discussing how to build teams and organizations with a human-centered approach. The…
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"A Fresh Perspective on UX: 'Think in 4D' with Erica Heinz"
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31:27
NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-ch…
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A Social Science of Caregiving
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Recorded before a live audience, Margaret Levi, Alison Gopnik, & Anne-Marie Slaughter discuss a CASBS project, "The Social Science of Caregiving," which is reimagining the philosophical, psychological, biological, political, & economic foundations of care and caregiving. The goal is a coherent empirical and theoretical account or synthesis of care …
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"Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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"Crafting Human-Centric Employee Experiences: Insights from Elliott Nelson"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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"Unlocking Creativity: Exploring Liminal Coaching with Mike Parker"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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The Big Merge: Navigating The Complexities Of Multi-Company Mergers With Juli Leonard – Part 2
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This is Part 2 of Lisa and Kristine’s conversation with Juli Leonard on multi-company mergers. In Part 1 we heard about importance of a well-defined integration plan, the role of leadership in navigating the complexities of merging distinct organizational cultures, and the significance of transparent and effective communication. This time, we get i…
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The Big Merge: Navigating The Complexities Of Multi-Company Mergers With Juli Leonard – Part 1
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We’ve heard a lot of discussions on the impact of mergers and acquisitions but the vast majority of those would involve two companies. What happens when in a really big merge – one that involves, say, four or 10 companies? Save yourself the strain of imagining what the impact would be as Lisa Marceau and Kristine Merz bring in Juli Leonard to share…
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Learning and Iterating Are Key to Improving the Security User Experience with Kevin Goldman
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Designing for the security user experience is challenging because if security controls are too complex or burdensome, users may bypass them, which compromises security. Additionally, the constant evolution of threats means that effective security controls must be continuously updated to stay ahead of threat actors. In other words, what may have bee…
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"Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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The Shadow of Cybersecurity Expertise
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Pulitzer Prize-winning tech journalist & 2017-18 CASBS fellow John Markoff chats with 2022-23 CASBS fellow Rebecca Slayton on how the field of computing expertise evolved, eventually giving rise to the niche of professionals who protect systems from cyber-attacks. Slayton's forthcoming book explores the governance & risk implications emerging from …
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"Redefining Promises: Shaping the Future of Customer Experience with Damian Kernahan"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: Coaching & Mentoring for Innovators & Change-Makers with Ger…
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Jon Wallhouse "Sutsu: Crafting Fashion with Purpose and Longevity in a Disposable World"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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Build a UX of AI Framework for Your Cross-Disciplinary Team with John Robertson
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UX folks are great at asking questions about AI and that’s exactly what we do in this episode. But “questions” sounds boring so we gave the set of questions a fancy name: a UX of AI framework. UX researcher John Robertson describes the UX of AI framework he and his team helped build. In this episode, we talk about: The importance of a human-centere…
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Looking Ahead: Navigating the Changing Landscape of CX in 2024
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On this episode of Human Centered, Nick Brunker and Karen Boswell, VML's Chief Experience Officer in EMEA, discuss the future of CX in 2024. They explore the potential impact of generative AI on businesses, evolving regulations around AI technology, and the importance of investing in talent. Karen introduces the concept of Return on Human Investmen…
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"Driving Design Innovation: Building Mindsets, Navigating Challenges, and Assessing Maturity with Munib Karavdic"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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"Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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Challenging History Erasures to Expand Possible Futures
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Two-time CASBS fellow Fred Turner engages CASBS board of directors chair Abby Smith Rumsey before a live audience to discuss her new book "Memory, Edited: Taking Liberties with History." When the erasure or distortion of collective memory through storytelling hijacks fact, truth, and history itself, what kind of information infrastructures can effe…
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Build Security and UX Into Your Product Development Process with Ali Cuthbertson and Jason Telner
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If there’s one thing both UX teams and security teams can empathize with each other on is being involved too late in the development process. Ali Cuthbertson and Jason Telner realized that it wasn’t enough for teams to embrace the need for UX and security—they needed a method for integrating them into their agile development processes. Throughout t…
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"Designing Success: Jeff Gothelf on UX, Lean Principles, and OKR Pitfalls"
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-…
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Unlocking Employee Potential: A Human-Centered Approach to Learning and Growth
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Episode 29: Beyond Keywords - Unlocking Employee Potential: A Human-Centered Approach to Learning and Growth On this episode of Human Centered, host Nick Brunker chats with Loren Blandon, Executive Director of Learning, Growth and Experiences at VMLY&R. They explore the impact of applying human-centered design (HCD) principles and design thinking t…
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Designing for Cybersecurity Power Users with Tom Keenoy
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Ever wonder what it’s like to design enterprise cybersecurity software? Tom Keenoy, a design leader for a cybersecurity company, explains why what you learned in design school may not apply when you’re building software for specialized power users (think: security analysts, IT administrators, devops). How do you get up-to-speed when designing for c…
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Toward a Society of Shared Recognition
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Renowned sociologist Michèle Lamont (CASBS fellow, 2002-03) discusses her new book, Seeing Others, with former CASBS director Woody Powell. The book assembles decades of Lamont’s scholarship, engaging some of contemporary society’s most elemental challenges and advancing key building blocks toward a shared human experience marked by greater inclusi…
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'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design. The discussion focuses on childhood development and incorporating …
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Carol Massa 'The Conscious Designer: Exploring Inner Values and Outer Realms'
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show, we speak with Carol Massa. Carol is a phenomenal service designer, based in the U.S.A. In this episode, we speak about the nuances between strategic design and service design and we really get into…
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Security Engineers Hate CAPTCHAs, Too with Jason Puglisi
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Ever encountered a CAPTCHA and thought to yourself, “whoever decided to put this here must really hate people”? It turns out, the people who make the decisions to use CAPTCHAs hate them as much as you do. Jason Puglisi, an application security engineer, describes what teams like his think about when evaluating potential solutions to a security issu…
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'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this eye opening episode, we meet Catalina Bonavia, known to friends as Cata, who is Head of Service Design for Three6.com.au. Originally from Argentina, now living in Melbourne, Catalina has worked on some very i…
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Toward Cross-disciplinary Consensus About Our (Mis)Information Environment
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Fully understanding and regulating our complex information ecosystems will require creating new cultures and modes of collaborating, new organizational frameworks and, yes, working with generative AI models in service of aggregating actionable scientific knowledge. Angela Aristidou (CASBS fellow, 2022-23) navigates the crucial questions and challen…
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Ben Dunn Flores ‘Innovative Inhabitance: Pioneering Your Path to Cooperative Homeownership’
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost. I’d stumbled across this start up late one night on a post that was exploding on LinkedIn that chall…
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Beyond Keywords: The Future of Search and AI in the Experience Era
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Episode 28: Beyond Keywords: The Future of Search and AI in the Experience Era On this episode of Human Centered, host Nick Brunker and Chief Discoverability Officer for VMLY&R, Heather Physioc explore the world of search and how AI is changing the game. With 8.5 billion searches processed by Google every day, it's no wonder that marketers and CX p…
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Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators. We connected several years ago at an event where we both were speaking at, and …
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'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira. Heldiney candidly shares his story of navigating life’s tumultuous waters, marked by perso…
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Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design. Nicole, a Swiss graphic designer, joins us to unpack the philosophy behind visualizing int…
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'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome to "This is HCD," where we dive deep into the realm of cochlear implants and the profound impact they've made on countless lives. Journey with us from Sydney to St. Louis as we spotlight personal narratives, …
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How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum
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49:21
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Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Todays sponsor MIRO: https://www.miro.com/podcast In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and a key figure at Harmonic. From the …
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