Manage episode 290772087 series 2831136
Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity." And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives trip on this, or not. Josh also kicks off the "blogs that matter" theme debut for the show... Yes, you can get Busting the Omnichannel on iTunes.