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Harnessing AI to Accelerate Customer Experience in the Luxury Industry with Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners
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In this episode of The eCommerce Customer Experience Podcast, Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners, joins Chris Kellner of DigitalGenius to share the importance of customer experience in the luxury space. They explore best practices for data-driven decision-making, potential trends for 2023, and how AI can help brands move quickly.
Richard Mogendorff is a creative technologist with extensive hands-on technical experience with the leading e-commerce platforms, with particular expertise in SaaS and MACH.
Before forming Like Digital, Richard built up a successful client portfolio, including The Killers, Arcadia Group, Shop Direct Group, New Look, Westminster Cathedral, Roland Corporation, Universal Music, Warner Music, Banksy, and many more in the worlds of fashion, retail, and entertainment.
He was featured in the UK Government publication The Parliamentary review as an example of best-practice in the UK tech industry and was ranked in the top five of The 25 influential and inspiring Digital Technical Directors on Creative Pool.
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